Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via USPS. For most orders, we can ship multiple items at the same price as one. For example, if you order one Spinfinity large spinner, shipping is $14. If you order 3, shipping is $14, total [excludes Crystal Spinners]. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
We only offer returns in the event that an item is damaged in-transit. In that case, we will work with you to ensure a claim is filed with the carrier and your investment is made whole. We do NOT offer returns for other cases. We do offer exchanges on un-opened items. Customers are responsible for shipping both ways.